Operations Support Officer

We’re building a multi-platform digital ecosystem connecting users, businesses, vendors, and drivers.
As we grow, we’re looking for a Operations Support Officer to help manage platform support and social media operations.

This is not a traditional customer service role.
It’s an operations-focused position with a clear growth path.

What You’ll Do

Platform Support

• Respond to user inquiries via app, email, WhatsApp, and chat
• Help users understand how the platform works
• Track issues and follow through to resolution
• Escalate technical or payment issues when needed

Social Media Monitoring

• Monitor official social media pages for questions and issues
• Respond to comments and messages using approved guidelines
• Move sensitive matters to private channels
• Log and report recurring concerns

Social Media Scheduling

• Publish pre-approved posts based on the content calendar
• Ensure posts go live at scheduled times
• Report any posting or platform issues

Operations Support

• Maintain clear issue records
• Follow SOPs and escalation processes
• Support trust, safety, and compliance efforts

Growth & Career Path

This role is designed to grow with the company.

High-performing team members can progress into:

• Operations Support Specialist
• Platform & Social Media Operations Lead
• Trust & Compliance Operations
• Platform Operations Manager

We promote based on performance, consistency, and ownership — not time alone.

 What We’re Looking For

• Strong communication skills
• Organized and detail-oriented
• Comfortable working with apps and dashboards
• Calm, professional, and reliable
• Able to follow systems and guidelines consistently

Nice to Have

• Experience in platform support or operations
• Social media inbox management experience
• Familiarity with helpdesk or ticketing tools

Why Join Us

• Clear growth and promotion path
• Hands-on experience in digital operations
• Structured environment with real responsibility
• Opportunity to grow into leadership as the platform scales

Job Type: Full Time

Job Location: (Remote/Hybrid) Tema Comm. 25